Privacy Policy

Privacy Policy
Effective Date: July 12, 2025
Company Name: Reliable Repairs ATL LLC
Website: www.AtlHomeRepair.net
Contact: homerepairatlanta@gmail.com | 404 736 9907

1. Introduction

Reliable Repairs ATL LLC ("we," "us," or "our") respects your privacy and is committed to protecting any personal information you provide to us. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our business, including through our website, phone calls, emails, text messages, and in-person services.

2. Information We Collect

We may collect the following types of information:

• Personal      Information: Name, address, phone number, email address, service      location, and payment details.
• Service      Details: Notes about repairs requested, property condition,      before-and-after photos (with consent).
• Communication      Records: Emails, calls, and text messages related to services,      scheduling, or estimates.
• Website      Data (if applicable): IP address, browser type, and site usage      information via cookies.

3. How We Use Your Information

We use your information to:

• answering customer questions
• conversational messaging

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your data only with:

• Trusted      service providers (e.g., subcontractors) who assist in completing your      repairs
• Payment      processors to handle transactions securely
• Legal      authorities, if required by law, subpoena, or legal process

5. Your Privacy Choices

You can:

• Request      a copy of the data we have about you
• Ask us      to correct or delete your information
• Opt      out of marketing or reminder texts/emails by replying "STOP"

To make any of these requests, contact us at:
📧homerepairatlanta@gmail.com

6. Data Security

We take appropriate measures to protect your information, including secure storage, encryption, and limiting access only to authorized personnel. However, no method of transmission over the internet or storage is 100% secure.

7. Children's Privacy

Our services are not directed to anyone under the age of 18. We do not knowingly collect personal information from minors.

8. Updates to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted with the new effective date. We encourage you to review this policy periodically.

Mobile Data Use:
Phone numbers provided for SMS registration are never shared with third parties for marketing or promotional purposes — even with user consent.

Personal Data Transfer:
We do not transfer personal data to any external organizations under any circumstances, including with your consent.

Text Message Notifications:
You may receive text messages related to answering customer questions and conversational messaging. Message frequency vary. Expect 1 to 5 Messages 

• Message frequency varies based on your interactions with us. Expect 1 to 5 messages
   
• Message and data rates may apply.
   
• To get help, reply HELP to any message or contact us at:
  📧 homerepairatlanta@gmail.com
  📞 404-736-9907

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Reliable Repairs ATL LLC
📧homerepairatlanta@gmail.com
📞404 736 9907

Data Sharing

• Customer data is not shared with 3rd parties for promotional or marketing purposes.

• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Messaging Terms and Conditions

• By registering for SMS notifications, you agree to receive text messages related to, answering customer questions and conversational messaging. Message frequency varies based on your service needs. You may receive 1 to 5 Message and data rates may apply.  Consent is not a condition of purchase.  

Opt-Out and Help Instructions

• To opt out of messages, reply STOP
• For help reply HELP to any message or contact us at homerepairatlanta@gmail.com or text 
• "Help" to 404 736 9907